Privacy Policy

1. Who we are

The UNNO Institute provides structured aesthetic medicine education, including online courses, diploma pathways, standalone modules, practical sessions, and related learning resources. For privacy questions, contact us at Info@unnoinstitute.com.

2. Information we collect

We may collect:

• Identity and contact details — name, email address, phone number, and professional role.
• Account and learning data — login credentials, course progress, assessment results, certificates, and support messages.
• Admissions documents — professional licences, certificates, or other verification files you upload during enrolment.
• Payment information — payment status, amount, currency, and gateway references. Card details are processed by our payment provider (for example Paystack) and are not stored on our servers.
• Technical data — IP address, browser type, device information, and approximate location derived from network data.
• Usage data — pages viewed, features used, and diagnostic logs needed to operate and secure the platform.

3. How we use your information

We use personal information to:

• Create and manage your account, enrolments, and course access.
• Verify professional eligibility where a programme requires it.
• Process payments, issue receipts, and unlock paid access.
• Deliver learning content, assessments, practical scheduling, and certificates.
• Send transactional emails such as verification, password reset, enrolment, and payment confirmations.
• Provide support, prevent fraud or abuse, and improve platform reliability and security.
• Meet legal, regulatory, and audit obligations where applicable.

4. Legal bases

Where applicable privacy laws require a legal basis, we process personal data to perform our contract with you (for example delivering a purchased course), to meet legitimate interests in operating a secure education platform, to comply with legal obligations, and—where required—with your consent (for example optional marketing communications).

5. Sharing your information

We do not sell your personal information. We may share it with:

• Service providers who host infrastructure, send email, process payments, or provide analytics under contractual confidentiality and security obligations.
• Instructors, admissions, or administrative staff who need access to deliver training or review applications.
• Professional bodies, regulators, or authorities where we are legally required to do so, or where serious misconduct (such as forged credentials) is involved.
• A successor organisation if we transfer or reorganise our operations, subject to appropriate safeguards.

6. International transfers

Our platforms and providers may process data in countries other than where you live. Where we do so, we take steps appropriate to the service and applicable law to protect your information.

7. Retention

We retain account, enrolment, payment, and learning records for as long as needed to provide the service, meet academic and audit requirements, resolve disputes, and comply with law. Licence and verification documents are retained for admissions review and compliance. You may request deletion subject to legal and operational limits (for example records we must keep for payments or certificates already issued).

8. Security

We use administrative, technical, and organisational measures designed to protect personal information, including access controls, encrypted transport (HTTPS), and restricted handling of uploaded documents. No method of transmission or storage is completely secure; please use a strong unique password and keep your login details confidential.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing and withdraw consent where processing is consent-based. To exercise these rights, email Info@unnoinstitute.com. We may need to verify your identity before responding.

10. Cookies and similar technologies

We use cookies and similar technologies for essential site operation (for example session and security), preferences, and—where enabled—analytics that help us understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect sign-in or other features.

11. Children

Our programmes are intended for adult professional learners. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our services after an update means you acknowledge the revised policy.

13. Contact

For privacy questions or requests: Info@unnoinstitute.com. Postal enquiries may also be directed to Number 1 Ganges Street by Alvan Ikoku, Maitama, Abuja, Nigeria.